UK DELIVERIES

We deliver throughout the entire UK and our delivery teams are always white glove, two-man deliveries made in two-hour time slots (London) or three-hour time slots (the rest of the UK). Our UK delivery teams will always contact you before arranging any delivery and deliveries are normally during the week between 9am to 5pm, although they try to be as flexible as possible and can occasionally work outside these times.

Our UK delivery prices include delivery to the room of your choice, as well as any assembly required, unpacking and removal of packaging, but please check your order carefully before our delivery team leave as in the unlikely event of a problem we may need to return an item to the factory and will need the original packaging to do so.

Scotland & the Highlands

Delivery to Edinburgh, right up into the Highlands of Scotland incurs no additional cost. 

Channel Islands & Northern Ireland

We also deliver to the Channel Islands and Northern Ireland.

LEAD TIMES

Many of our products are made to order, to your specifications, so we do not hold stock.  Lead times to you range from 2-4 weeks (for smaller items that can be readily shipped) to 10-14 weeks for larger bespoke items. This enables us to offer excellent value for money (no stock holding costs), along with a wide choice of products in a range of finishes.

Please note that most of our European suppliers close completely for all of August, as well as over Christmas and Easter, which will add extra days/weeks to our lead times.

Many of the items we sell are made-to-order and are not therefore governed by the Distance Selling Regulations, so as well as contacting us before ordering to check everything is as it should be, please read the Fig Atelier Terms and Conditions before placing an order.

Cancellations can be made within the first few days after ordering, but after that unfortunately we need to charge a 40% re-stocking fee as we will generally have no way of re-selling your order to anyone else.